Common Questions & Answers

Delivery

 For Friday – Sunday use we deliver on the Thursday and collect Monday. Mid Week Hire we deliver Monday and Collect Friday. This allows the hot tub at least 24 hours to heat up and chlorinate ready for your event.

When booking please select the Thursday as the calendar books out for 4 days total. Please define whether you would like an AM or PM slot in the delivery information field which is either AM: 08:00 – 11:59am or PM: 12:00 – 16:00pm

Although you will receive confirmation of booking on payment via email, we will also contact you within 48 hours of delivery as well as en-route to confirm that someone over the age of 18 will be available to sign for delivery.

We ask out customers to make sure that a water supply and electricity is made available on installation so that we can setup and test that the hot tub is working efficiently.

Collection

Please ensure that the hot tub is still filled when we are collecting. This will help us ensure that the hot tub is holding water, not damaged and fit for purpose. We will drain, partial clean, dismantle and collect within an hour of arrival.

We ask all of our customers to sign the hire agreement on collection to agree on condition checks.

Installation

In order to fill, chlorinate and test the hot tub during installation we ask that a hope pipe and electricity is nearby. This is so that we can start the hot tub fill, test the pump and add the right amount of chloring to your hot tub.

When installing the hot tub we ask that a person over the age of 18 is present to sign the hire agreement. Our agreement is legally binding and therefore it is important that an appropriate adult is made aware of the safe way to operate the hot tub at all times.

Chlorine can be given to the hirer and not added to the hot tub if we are made aware of any potential health risks of users. Whilst it is the hirers responsibility to ensire safe use, we are happy to allow our customer to chlorinate during the hire.

Our hot tubs vary in size but are very portable so that we can get them through the narrowist of door or hallways, so we are never restricted on delivery. We just ask that you use a level and clean surface that is roughlt 3m in diameter and will hold the weight of the tub and the users.

Frequently Asked Questions

To help offer you more information we have entered below the answers to the questions we are asked most commonly by new customers:-

What do i need to set up the Hot Tub?

Yes. We advise that you pre-plan where you want the Hot Tub to be set-up. As the Hot Tub requires both power and water, we ask that you make sure the Hot Tub has access to a hose and an extension cable, or alternative power socket. Although our Hot Tubs are flexible once deflated, we also ask that you make sure we have full access to where the Hot Tub needs to go.

Can the hot tubs be setup on Grass?

In short yes they can, our hot tub range are portable so that they can be installed on all surfaces that are level. That being said we ask that all surfaces are clean and have no elements that can rupture the lining of the hot tubs, such as shingle, loose bark etc… When installing on grass please be aware that it make take the grass some time after collection to repair as it will be subject to the crushing weight of the hot tub.

Can i ask for a specific delivery time?

Unfortunately we cannot be specific on delivery times as weather and traffic conditions can change. We ask all of our customers to advise on a AM or PM delivery slot, which is either 08:00am – 12:pm or 12:000pm – 16:30pm. Our driver will liase with you whilst en-route to ensure you are kept up to date on times.

How long does it take to set up a Hot Tub?

Setting up our Hot Tub only takes around 20 minutes. However it takes about an hour to fill the Hot Tub with water and we advised to leave the heat pump on for at least 18 – 24 hours so that the Hot Tub is heated to the required temperature.

Can i drink / smoke in the Hot Tub

We advise as a precaution not to take any glass into the hot tub as glass shattering can rupture the hot tub and cause injury to the users. We also advise not to smoke for the same reasons.

Is delivery and collection FREE and do i need to to anything before the Hot Tub is collected?

Delivery and collection is included in our all of our hires. For some areas in essex and hampshire that are a little futher we may on one off occasions deliver is possible but charge a delivery surplus. (held at our discretion)

Do you use any chemicals when setting up the Hot Tub?

Yes we do, it is important that a small amount of chlorine is used to prevent bacteria building up in the Hot Tub. If any guests are allergic to such chemicals it should be made clear to them that chlorine has been added. We also clean and replace our filters before every hire for the same reason.

Do you use any chemicals when setting up the Hot Tub

Yes we do, it is important that a small amount of chlorine is used to prevent bacteria building up in the Hot Tub. If any guests are allergic to such chemicals it should be made clear to them that chlorine has been added. We also clean and replace our filters before every hire for the same reason.