Terms and Conditions

By Hiring you are accepting our Terms and Conditions

Damage

Any damage caused to any part of one our hot tubs are charged at a fixed cost depending on damage, this may vary however the charges are as follows:

  • Minor repairable damage to pump or liner (inc pin prick punctures) – £100
  • Excessive damage to either pump or liner – £300
  • Gazebo Damage to either structure or material – £150
  • Damage to Shelter, Igloo, Marquee structure – £100 – £500 (TBA)
  • Loss if any equipment external to the hot tub or pump – £20 – £100 (TBA)

Our Hot Tubs require partial cleaning before we collect them, if our hot tubs are not cleaned and drained before collection then a cost of £25 is payable immediately.

Gazeboes & Extra Items (such as lights, speakers holder)

Gazeboes and any extra items are given to our customer complimentary and are FREE of charge. This means that none of our hires are charged for the hire of a gazeboe, and as a result we may under discretion reserve the right to refuse the hire of a gazebo or subtitute a gazebo for reasons of safety.

All items such as gazeboes, lighting, holders and speaker are given to the customer with instruction and will not be installed by our technicians, as we are only liable for any item relating to our hot tubs. If damage is caused as a result of poor installation, negligence or not taking factors such as weather into consideration, then you will be charged in line with our charges outlined above.

Hire Periods

The full hire period is the dates shown on the hire contract. If at the end of the hire period our equipment is not made ready for collection and we cannot collect on the expected date, then we will charge our the full hire on a day to day basis for a maximum of 5 days plus a collection fee.

The contract comes into effect when you have signed and agreed to keep these conditions of the contract and we have accepted your order.

Your responsibility when hiring the hot tub

You must assist us in the delivery and collection at you location. You must give us clear instructions, and take all reasonable steps to ensure the safety of our people. We accept no responsibility for any damage or injuries caused.

The hirer will supply the water for the equipment in the hire period.

You must make sure you have a suitable supply of electricity and it must be in close proximity to where the hot tub will be placed

We require a flat level base to sit the hot tub on, this can be slabs, concrete, blocks or any firm hard standing. If you do not have adequate standing for our hot tubs we advise you to notify us before hiring to assess whether or not we can hire to you.

If you plan to use our Hot Tubs on Grassed and pebbled areas then you are assuming full responsibility of any damages that may occur as a result. If the area is not level causing the pump not to work then any requests to refund will not be upheld.

The hirer will inspect the hot tub with South East Hot Tub Hire and note and sign for any damage on the equipment.

You the hirer become responsible for the hot tub when you receive it – please take extra care to stop any sharp objects from being around or in the Hot Tub and prevent people from jumping in or on the hot tub.

You will need a drain close by to empty the hot tub at the end of the hire period.

Cancellations

You can cancel your hot tub hire booking up to one week before delivery time and your payment will be refunded in full. If you cancel after that a charge of £50 will be deducted from your refunded amount.

Accidents / Injury

The hirer acknowledges that the use of the hot tub is at the hirers own risk

South East Hot Tub Hire will not be held liable for any accidents, injuries or death.

South East Hot Tub Hire will not be liable for accidents, injuries, or death caused by misuse of our tubs – this includes falling over on wet surfaces or falling in or out of the hot tub, use of drink, drugs etc.

Pregnant ladies must not use the hot tub or seek doctors advise first.

Anyone on medication must consult their doctor and if you have any health concerns, please consult your doctor before hot tub use.

Children under the age of 16 are strictly prohibited from using the hot tub, unless under strict supervision from adults at all times.

Safety Instructions

You must make sure that everyone using the hot tub is properly instructed on how to use it safely and correctly and that they have all read the instructions we have supplied.

Enter the water with care making sure it is not too hot (test first).

At a temperature of 37C or above you should not spend more than 15 minutes in the hot tub.

You the hirer must make sure the hot tub is not misused.

Only use plastic glasses in the hot tub.

Do not enter the hot tub with clothes on, suitable swimming attire only.

Do not enter the hot tub with shoes on or with any sharp object on your person.

Do not dive or jump into the hot tub.

Do not sit on the hot tub cover.

Do not smoke whilst in or around the Hot Tub.

Do not stand on the hot tub housing.

You the hirer must ensure everyone using the hot tub is in a sound, healthy and fit state or have permission from their doctor where appropriate to use the hot tub safely.

You the hirer must make sure users are not under the influence of drugs or alcohol.

You must ensure that rules over too many people using the Hot Tub at once are put in place to prevent damage to the Hot Tub.

You must ensure the cover is on to retain the heat when not in use.

Always leave the hot tub plugged in and switched on when not in use in order for the

filtration / heating systems to work.  If it is accidentally switched off or a power failure occurs, the tub will need to be switched back on and reset as shown in the setup demonstration.

You must make sure everyone showers before using the hot tub.

Use of Chemicals

Your health and well being is of the utmost importance to us.  Our hot tubs are

thoroughly cleaned at our base before each new hire period we use detergent and

bacteria killer specifically made for hot tubs – if you would like us to clean the hot tub in your presence, please ask us.

We bring enough chemicals with us for your hire period and we will show you how to use them. Although we add chemicals we only use a guidance amount of chlorine for health and safety which may not be enough on its own. It is the hirers responsibility when hiring the Hot Tub to seek guidance over effective third party chemical usage if needed.

To ensure the water in the hot tub is always clean and ready for use during your

hire period you must ensure everyone SHOWERS before using the hot tub and all traces of dirt, make up, moisturizer, creams etc must be cleaned from your body before use.  The water in the hot tub will be clean when we leave, it is up to you to keep it that way.  The only way the water can get dirty, is if you put it there.

Do not add bubble bath, foam bath or washing up liquid of any description.

DO NOT use the hot tub if the water is not clean, sparkling and smelling fresh.

Anyone with fake tan of any description must not use the hot tub.

A cleaning charge of £25 or a filter replacement charge of £25 may apply if, whenSouth East Hot Tub Hire inspects the hot tub on collection, we are dissatisfied with the cleanliness.

Damages to your property

South East Hot Tub Hire will not be held responsible for any damages to your property through hiring any of out tubs: this includes any water damage or weight damage to structures, fixtures, fittings, garden or grass areas as a result of the hot tub location.

It is the hirers full responsibility to make sure the area where the hot tub is going to be placed is suitable and will not cause any damage.

Things like the filled weight of the tub (1325 ltrs = 300 gal of water) on the surface needs to be taken into account as well as the amount of water that will be displaced on the floor.

We do not recommend hot tubs go indoors.

Limits of our liability

All the times and dates we quote for delivery or collecting the goods are approximate, we will not be liable for any delays caused by circumstances beyond our reasonable control.

If the hot tub breaks down or stops working we will determine the problem as soon as possible after you have reported it to us, and then try to repair or replace it as soon as possible.

We will not be responsible for any damage caused to your property or persons.

Lost, stolen, damaged or unclean hired hot tub

You the hirer are responsible for looking after the hot tub and returning it to us in the same condition and good working order as they were received by you the hirer.

You must pay to us the cost of replacing any hot tub which is lost, stolen, or damaged beyond any economical repair. You should insure the hot tub for the replacement cost.

If you do not willingly pay for any damaged replacement part, or stolen hot tub we will pursue a claim in the small claims court.

Our Right of Access

We may enter any land or premises where we reasonably believe the hot tub to be, on the agreed date and time of collection at the end of the agreed hire period.

Gazebo & Lighting

Gazebo and Lighting may be advertised by South East Hot Tub Hire to be included with a hire of a Hot Tub when and if available. Such items are considered complimentary and do not amount in either part or full towards the hire charge and can therefore not be refunded if one is not supplies. The Hirer mus be aware that if a Gazebo or lighting is compulsory to the hire then the hirer makes reasonable measure to ensure a Gazebo is supplied via third party or pay an extra fee to South East Hot Tub Hire to ensure a Gazebo and lighting is supplied.

Gazebos and Lighting are therefore not guaranteed unless specifically stated as part of a larger package and charged for accordingly. A Gazebos may be replaced at any time to cover certain periods without notice to the hirer.

Regardless of the Gazebo used a charge of £50 shall be payable if such gazebo or lighting has been returned damaged.

Cancellation Policy

Customer reserve the right to cancel without charge with a full refund being processed on any equipment booked within 30 days of full payment being made, this is unless the following criteria applies:

  1. The hire has commenced or concluded
  2. The hire is due to commence within 48 hours of cancellation notice, in which we will only offer a full credit of hire
For cancellation after 30 days and more than 48 hour notice prior to the commencement of the hire we can either offer a full credit note of the whole value of the booking and delivery fee or a refund of 75%.

Refund Policy

Any requests for refunds to be made must be done so in writing via email to: sales@southeasthottubhire.co.uk giving full details of why a refund is being requested, how much and the original payment method and amount paid. We will then look at such requests and aim to respond within 5-7 working days. Any agreed refunds will be paid either in part or in full to the original card or bank that was used to make the payment for hire.

No refund will be given for misuse of property, improper use of guidelines or the absence of a complimentary item. Any lost days during hire by either fault of the equipment or due to delivery shall either be compensated by an extension of hire or by agreement of a partial refund. We will reserve the right not to make any refunds unless a collection and inspection of our equipment has been made first to determine who is at fault. Upon this inspection we will correspond with the hirer within 48 hours of collection and allow the hirer sufficient time to contest our decision.

Refunds shall not include a reimbursement of delivery charges where the hirer has used the Hot Tub.

No refunds shall be given where a fault has been reported late and led to South East Hot Tub Hire not being able to provide a remedy for the hirer to continue hire. This also includes where the hirer is not present during installation and the fault is unknown as well as the hirer not seeking advise on proper heating instructions.

Other terms

If any term in this contract cannot be enforced or agreed to, then the hire of South East Hot Tub Hire equipment will not be supplied.

By hiring our hot tubs you the hirer agree to release South East Hot Tub Hire and any of its employees from any and all liabilities incurred during the hire or use of the hot tub.

On hiring the hot tub you agree to accept our Term and Conditions and acknowledge that the use of the hot tub is at you,the hirers, own risk.